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Delivering effective Customer Service is something every business hopes to achieve; unfortunately this is not always the case. This accredited course has been designed to be delivered to those working or preparing to work within any customer service role, dealing with customers and clients face to face and on the telephone. The qualification covers the principles of customer service, how to meet and manage customer’s expectations, explores appropriate behaviour and communication techniques and their importance, also covering the topic of effective problem solving and problem customers and having the confidence to achieve results.

There are no pre requisites of study or qualifications needed to complete this qualification.

The qualification is assessed by a 30 multiple choice test and contains one unit:

Principles of Customer Service

HABC Level 2 NVQ Certificate in Customer Service (QCF)

Assessment: Portfolio of Evidence

Duration: To Cover a minimum of 28 Guided Learning Hours

Cost: £125 + VAT

Awarded by: HABC

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