How we work
It is our vision at Direct Security Solutions to create respect from our clients in what we do, with the aim of enhancing customer loyalty through value of service that we deliver and the related support offered.
Our Mission is to provide our clients and prospective clients with a quality service that “gives more than they thought for less than they think”
To achieve this we must all understand and uphold the following principles
- Identify our clients current and future needs and expectations.
- Encourage client feedback to help us improve our services.
- Create an environment within the company that seeks to improve performance.
- Set, communicate, and achieve quality objectives.
- Manage processes to ensure they are performed effectively and legally.
- Maintain a quality management system that complies with the requirements of ISO 9001:2008, and relevant statutory and industry requirements.
- Ensure personnel are confident, competent, and compliant with applicable legislative requirements.
- Encourage personnel to identify opportunities for improving performance and client satisfaction.
- Use competent suppliers and subcontractors who share our commitment for client satisfaction.